Contact Information

Last updated: 19 July 2026

Tatiana Marques Jewelry

Tatiana Marques Jewelry is a commercial brand operated by:

Fairies Ceremony - Unipessoal Lda.

Portuguese company and tax identification number: 515 901 245

Share capital: EUR 500.00

Registered office

Rua da Carreira de Tiro, Bateria 200
Caixa Postal 247
6200-349 Covilhã
Portugal

The registered office is the company’s official legal address.

It does not necessarily correspond to:

• the private studio;

• the production location;

• the storage location;

• the customer-service location;

• the collection point;

• the return address; or

• the location where customer jewelry, precious metals, gemstones or other materials are received.

Email

geral@tatianamarquesjewelry.com

This is the preferred contact for:

• orders;

• quotations;

• bespoke jewelry;

• repairs and restorations;

• returns and refunds;

• legal guarantee matters;

• privacy requests;

• complaints; and

• contractual communications.

Telephone and WhatsApp

+351 966 690 768

Call to a Portuguese mobile network.

WhatsApp may be used for general enquiries, project communication and appointment coordination.

Customers should not send through WhatsApp:

• complete payment-card details;

• passwords;

• unnecessary identity documents;

• sensitive personal information; or

• confidential information that is not required for the service.

In-person appointments

In-person consultations, collections and deliveries are available by prior appointment only.

For privacy and security reasons, the address of the private studio is not publicly disclosed.

The studio location and access instructions are communicated individually after the appointment has been confirmed.

An appointment is considered confirmed only after written confirmation from Tatiana Marques Jewelry.

Returns

Customers must not send a return before receiving written instructions.

After the return request has been reviewed, Tatiana Marques Jewelry will communicate:

• the approved return method;

• the packaging requirements;

• the required documentation; and

• the secure return location.

The designated return location may be a carrier branch, pickup point or operational address and may not correspond to the registered office or private studio.

Repairs and customer-supplied materials

Customers must not send any of the following without prior written instructions:

• jewelry for repair;

• inherited jewelry;

• gold;

• silver;

• gemstones;

• pearls;

• findings;

• broken jewelry; or

• other valuable materials.

Depending on the value and nature of the materials, Tatiana Marques Jewelry may:

• organize collection;

• provide an approved shipping method;

• designate a secure delivery point;

• recommend delivery in person; or

• decline to receive the materials through ordinary transport.

Order and project references

When contacting Tatiana Marques Jewelry about an existing order or service, the customer should include, where available:

• full name;

• order number;

• invoice number;

• quotation reference;

• project reference;

• description of the matter; and

• relevant photographs or documents.

This information helps us identify and review the matter efficiently.

Response times

Messages are reviewed during normal business operations.

Response times may vary according to:

• the nature of the request;

• production workload;

• public holidays;

• technical assessment requirements; and

• whether information is required from a supplier or specialist partner.

Urgent deadlines must be clearly identified in the message, although an urgent request is not considered accepted until confirmed in writing.

Complaints

Complaints may be submitted to:

geral@tatianamarquesjewelry.com

The complaint should preferably include:

• customer name;

• order or service reference;

• a clear description of the issue;

• relevant photographs or documents; and

• the resolution requested.

Consumers may also use the Portuguese Electronic Complaints Book through the official link available on the website.

Privacy requests

Requests relating to personal data may be submitted to:

geral@tatianamarquesjewelry.com

The request should clearly indicate that it concerns privacy or personal-data rights.

Reasonable information may be requested to verify the identity of the person making the request.

Original language

This Contact Information page was originally drafted in English.

Portuguese and Spanish translations may be provided for customers in the relevant markets.

In the event of ambiguity or inconsistency, the English version will serve as the original drafting reference, without limiting mandatory legal, consumer or data-protection rights.