Contact information
Last updated: August 2026
This page provides the official contact information for Tatiana Marques Jewelry.
Tatiana Marques Jewelry is operated by Fairies Ceremony Unipessoal Lda., a company incorporated under Portuguese law.
1. BUSINESS DETAILS
Brand: Tatiana Marques Jewelry
Legal Entity: Fairies Ceremony Unipessoal Lda.
Tax Identification Number: 515 901 245
Country of Establishment: Portugal
Website: www.tatianamarquesjewelry.com
Registered Office: Rua da Carreira de Tiro, Bateria 200, Caixa Postal 247, nº 247, 6200-349 Covilhã, Portugal
2. GENERAL CONTACT
For general enquiries, existing orders, bespoke commissions, client services or other questions, please contact:
Email: geral@tatianamarquesjewelry.com
Telephone / WhatsApp: +351 966 690 768
WhatsApp is available for enquiries and project communication.
For important approvals, complaints, contractual changes or other matters requiring a clear record, Tatiana Marques Jewelry may request written confirmation by email, WhatsApp or another agreed written channel.
3. BESPOKE JEWELRY ENQUIRIES
For bespoke jewelry commissions, including engagement rings, transformation of client owned gold or gemstones, significant personalised pieces and other individually developed projects, please contact Tatiana Marques Jewelry through the relevant website enquiry form or using:
Email: geral@tatianamarquesjewelry.com
WhatsApp: +351 966 690 768
Bespoke projects are considered individually and may require an initial consultation before a project is accepted.
A general enquiry or consultation request does not by itself constitute acceptance of a commission.
4. BRIDAL AND WEDDING JEWELRY
For wedding bands, engagement rings, bridal jewelry or jewelry required for a wedding or ceremony, please provide the event date when making the initial enquiry.
This allows Tatiana Marques Jewelry to assess production availability and the feasibility of the requested timeline.
Bridal and wedding projects may be handled through a dedicated enquiry or consultation process.
5. ATELIER APPOINTMENTS
Tatiana Marques Jewelry welcomes clients by appointment.
Atelier location: Near Lisbon, Portugal.
The full appointment location and relevant access information will be provided directly when an appointment is confirmed.
The atelier is not a walk in retail store.
Please do not arrive without a confirmed appointment.
Appointments may be available for purposes including:
bespoke consultations;
design discussions;
viewing or selecting gemstones where appropriate;
delivery or collection of client owned materials;
collection of completed jewelry;
selected repairs or assessments;
and other agreed client services.
Availability is subject to scheduling.
6. ONLINE CONSULTATIONS
Where appropriate, consultations may also take place remotely by video call or another agreed digital method.
Remote consultation may be particularly suitable for international clients or projects that do not initially require physical examination of existing jewelry or materials.
Where client owned jewelry, gold or gemstones must be assessed, physical delivery may still be required before the project can be fully confirmed.
7. SENDING JEWELRY, GOLD OR GEMSTONES
Please do not send jewelry, precious metals, gemstones or other valuable materials without prior written confirmation from Tatiana Marques Jewelry.
Before dispatch, Tatiana Marques Jewelry may provide instructions concerning:
the appropriate delivery address;
packaging;
tracking;
insurance;
documentation;
or another suitable transport method.
Where client owned materials are accepted, their receipt and custody are governed by the Tatiana Marques Jewelry Terms & Conditions and, where applicable, the Client Gold Intake and Custody Form.
Sending an item without prior agreement does not guarantee that Tatiana Marques Jewelry will accept the requested work.
8. REPAIRS, ALTERATIONS AND MAINTENANCE
Tatiana Marques Jewelry provides maintenance for its own creations and may accept repairs or alterations of external jewelry selectively.
Before sending or delivering an external piece, please contact Tatiana Marques Jewelry so that the requested service can be assessed.
Acceptance depends on factors including:
materials;
construction;
condition;
gemstones;
technical feasibility;
risk;
available workshop services;
and compatibility with Tatiana Marques Jewelry's professional standards.
A preliminary conversation or photograph does not necessarily constitute final acceptance of a repair.
9. RETURNS AND CANCELLATIONS
Before returning any jewelry, please contact:
Email: geral@tatianamarquesjewelry.com
Fine jewelry should not be returned to an address without prior written instructions.
For information concerning withdrawal rights, personalised jewelry, cancellations, returns and lack of conformity, please refer to the Returns, Cancellations & Consumer Rights Policy.
10. DELIVERY AND COLLECTION ENQUIRIES
For questions concerning an existing shipment, tracking, delivery or personal collection, please contact:
Email: geral@tatianamarquesjewelry.com
WhatsApp: +351 966 690 768
Where possible, please include your order number or project reference.
Personal collection must be arranged in advance.
11. CUSTOMER SERVICE AND AFTERCARE
For questions concerning an existing Tatiana Marques Jewelry piece, maintenance, care, certification or aftercare, please contact:
Email: geral@tatianamarquesjewelry.com
WhatsApp: +351 966 690 768
Where the enquiry concerns a specific piece, it is helpful to provide:
the client's name;
piece or certificate reference where available;
approximate date of purchase;
and a brief description of the request.
Photographs may be requested where appropriate.
12. REPORTING A POSSIBLE PROBLEM WITH A PIECE
If you believe that your jewelry may present a manufacturing issue or lack of conformity, please contact Tatiana Marques Jewelry as soon as reasonably possible after identifying the problem.
Please avoid continuing to wear the jewelry where doing so may worsen the issue.
Tatiana Marques Jewelry may request photographs, details of the circumstances and physical inspection of the piece before a technical conclusion can be reached.
For full information concerning consumer remedies, please refer to the Returns, Cancellations & Consumer Rights Policy.
13. COMPLAINTS
Formal complaints should preferably be submitted in writing to:
geral@tatianamarquesjewelry.com
Please include sufficient information to identify the relevant order, project or service and explain the matter clearly.
Written communication helps protect both the client and Tatiana Marques Jewelry by maintaining an accurate record of the issue and any proposed resolution.
Information concerning formal consumer complaints and Alternative Dispute Resolution is available on the Complaints & Alternative Dispute Resolution page.
14. PRIVACY AND PERSONAL DATA
For questions concerning personal data, privacy rights or the Tatiana Marques Jewelry Privacy Policy, please contact:
geral@tatianamarquesjewelry.com
Please clearly indicate that your enquiry relates to Privacy / Personal Data.
Full information concerning the processing of personal data and individual rights is available in the Privacy Policy.
15. COOKIE AND ONLINE PRIVACY QUESTIONS
For questions concerning cookies, website tracking or cookie consent, please contact:
geral@tatianamarquesjewelry.com
The applicable information is available in the Cookie Policy and through the website's cookie preference controls.
16. MEDIA, EDITORIAL AND PROFESSIONAL ENQUIRIES
For editorial requests, press enquiries, collaborations, professional proposals or other business enquiries, please contact:
geral@tatianamarquesjewelry.com
Please include relevant information concerning the publication, organisation, project or proposed collaboration.
17. SUPPLIERS AND PROFESSIONAL PARTNERS
Suppliers, gemstone dealers, specialist workshops, laboratories, logistics providers and other professional partners may contact:
geral@tatianamarquesjewelry.com
Unsolicited commercial proposals may not receive an individual response.
18. SOCIAL MEDIA
Tatiana Marques Jewelry may maintain official accounts on social media and other digital platforms.
Social media direct messages may be used for initial communication, but important project information, approvals, contractual changes, complaints or other significant matters may be moved to email, WhatsApp or another written channel better suited to maintaining a complete project record.
An interaction with an unofficial or impersonating account should not be treated as communication from Tatiana Marques Jewelry.
Where there is any doubt, please verify the communication through the official contact details on this website.
19. RESPONSE TIMES
Tatiana Marques Jewelry aims to respond to client communications as promptly as reasonably possible.
Response times may vary according to:
atelier workload;
production commitments;
complexity of the enquiry;
weekends or public holidays;
and periods of high demand.
Urgent messages do not automatically create an urgent production or service commitment.
Any essential deadline must be expressly agreed in writing.
20. COMMUNICATION HOURS
Digital communications may be sent at any time, but responses are handled according to atelier and business availability.
The availability of WhatsApp does not mean that immediate or continuous customer service is provided.
Appointments, telephone calls and video consultations should be arranged in advance where appropriate.
21. LANGUAGE
Tatiana Marques Jewelry operates internationally and may communicate with clients in English and Portuguese and, where operationally available, in other languages.
The website may provide translated versions of legal and commercial information.
Where different language versions of contractual documents are provided, the applicable interpretation will be determined according to the version agreed with the client and mandatory law.
22. SECURITY
For security reasons, Tatiana Marques Jewelry may request verification before:
releasing high value jewelry;
changing important delivery instructions;
sharing confidential project information;
accepting instructions from a third party;
or discussing certain account or payment information.
Tatiana Marques Jewelry will never require a client to send unnecessary sensitive financial information through WhatsApp or ordinary email.
Clients should contact Tatiana Marques Jewelry through the official details on this page if they receive suspicious communications relating to the brand.
23. THIRD PARTY AUTHORISATION
Where someone communicates, delivers materials or collects jewelry on behalf of a client, Tatiana Marques Jewelry may require written authorisation and appropriate identification.
This is particularly relevant to:
collection of jewelry;
delivery of client owned gold or gemstones;
high value orders;
changes to important project instructions;
or access to confidential client information.
24. REGISTERED OFFICE AND ATELIER LOCATION
The company's registered office and the physical atelier are not necessarily the same location.
The registered office is the company's official legal address.
The atelier is a working jewelry studio and is accessible to clients by appointment only.
Publication of a legal or registered address does not create a right of walk in access or authorise clients to send valuable property there without prior agreement.
25. CONTACT DETAILS MAY CHANGE
Tatiana Marques Jewelry may update its email address, telephone number, atelier arrangements or other operational contact information over time.
The current information published on this website should be used when contacting the business.
Changes to operational contact details do not affect contracts already concluded.
26. RELATED POLICIES
For additional information, please refer to:
Terms & Conditions
Shipping & Delivery Policy
Returns, Cancellations & Consumer Rights Policy
Privacy Policy
Cookie Policy
Legal Notice
Complaints & Alternative Dispute Resolution
Jewelry Certification & Hallmarking
Jewelry Care & Maintenance
27. OFFICIAL CONTACT DETAILS
Tatiana Marques Jewelry
Operated by Fairies Ceremony Unipessoal Lda.
Tax Identification Number: 515 901 245
Email: geral@tatianamarquesjewelry.com
Telephone / WhatsApp: +351 966 690 768
Website: www.tatianamarquesjewelry.com
Registered Office: Rua da Carreira de Tiro, Bateria 200, Caixa Postal 247, nº 247, 6200-349 Covilhã, Portugal
Atelier: Near Lisbon, Portugal — by appointment only