Refund policy

Return and Refund Policy

Updated on 2025-01-01

Thank you for purchasing from Tatiana Marques Jewelry. We appreciate your preference for our products. We want to ensure your shopping experience is the best possible, and that is why our Return and Refund Policy is here to clarify any doubts.

By making a purchase, you agree to the terms of this policy. If you encounter any issues with what you purchased, or are not satisfied, you can request a refund or return within 14 days of purchase, in accordance with Portuguese legislation.

Exceptions

Custom jewelry, according to Decree-Law No. 24/2014, Article 17, item c), is not eligible for return or refund, except in cases of manufacturing defects or personalization errors.

Refunds

We are committed to ensuring your satisfaction with our products. Each product is carefully inspected, checked for defects, and packed with the utmost care. However, stock issues or product quality problems may occur. In such cases, we may cancel your order, notifying you in advance. If you paid online, a refund will be issued as soon as we confirm the cancellation.

If the product is returned, it will be inspected. If it meets the guidelines above, we will process the refund. Please note that the refund may take a few days to process, but you will be notified once the amount is refunded.

Return Shipping

Tatiana Marques Jewelry is not responsible for return shipping costs. Even if the purchase came with free shipping, the customer will need to pay for the return shipping.

Your Agreement

By using our website, registering an account, or making a purchase, you agree to the terms of this Return and Refund Policy.

Policy Changes

This document may be updated or corrected to reflect changes in our services. The changes will be published, and by continuing to use the website, you will be subject to the updated version. If you do not agree with the modifications, you may delete your account.

Contact

If you are not satisfied with any product or service, please contact us:


Terms and Conditions for Custom Products

  1. Right of Withdrawal
    In accordance with Decree-Law No. 24/2014, consumers have 14 days to exercise the right of withdrawal in distance contracts. However, custom products, as per Article 17, item c), are excluded from this right.
  2. Exceptions to the Right of Withdrawal
    The right of withdrawal does not apply to products made to the customer's specifications or customized. This includes made-to-order pieces.

  3. Custom Products
    Custom products are not eligible for return or exchange, except in cases of manufacturing defects or personalization errors. We recommend that you carefully check all specifications before confirming your order.
    The company reserves the right to make any necessary corrections to ensure customer satisfaction, if feasible, considering that resources have already been spent in the production of the custom piece. The changes will be assessed on a case-by-case basis and may involve additional costs depending on the complexity of the requested correction.

  4. Variations in Materials and Colors
    Materials and colors of custom products may vary slightly depending on availability. However, the quality and design features will always be maintained.

  5. Replicas and Inspirations
    Tatiana Marques Jewelry does not create replicas of other jewelry pieces, whether from brands or designers. While we may create pieces inspired by existing designs, we ensure that each piece is unique and original. Producing replicas is illegal and is not done by our company, as we fully respect the copyrights and intellectual property rights of other professionals in the industry.

  6. Claims
    If there is an issue with the purchased product, you have 14 days from receipt to file a claim. In such cases, we will proceed with a replacement or refund depending on the identified issue.

  7. Retention of Products in Case of Non-payment
    In accordance with Article 754 of the Portuguese Civil Code, we reserve the right to retain the final product until full payment is made.

  8. Acceptance of Terms
    By placing an order for custom products, you declare that you have read, understood, and accepted the Terms and Conditions. We recommend carefully reading these terms before making a purchase.


Additional Clauses

  1. Price and Availability Changes
    Prices and product availability are subject to change without notice. The company ensures flexibility in managing stock depending on market fluctuations.

  2. Compliance Guarantee
    We guarantee that the products provided are in compliance with the sales contract and meet legal obligations.

  3. Privacy Policy and Data Protection
    In compliance with the General Data Protection Regulation (GDPR), we ensure the privacy of your personal data. Please refer to our Privacy Policy for more information.

  4. Dispute Resolution
    In case of disputes, Tatiana Marques Jewelry uses alternative dispute resolution entities for consumer disputes, as required by Portuguese legislation.

  5. Intellectual Property
    All designs, images, and content are the exclusive property of Tatiana Marques Jewelry and may not be used without prior authorization.

  6. Limitation of Liability
    Tatiana Marques Jewelry is not liable for indirect or consequential damages arising from the use of our products or services.